Communication Nation

Like many people I have struggled over many years to learn how to be a good manager. If you have ever managed a team, you know how hard it c...

Pop quiz! Answer TRUE or FALSE to each of the questions below: You navigate. When confronted by a challenging, complex or confusing situatio...

The org chart is a useful tool: it’s a visual way to represent the chain of command and in large, complex organizations it can be helpful. T...

If you want to be an effective communicator, you need more than just communication skills: you need to have something meaningful to say. You...

Tone is one of those interesting and ephemeral words that refer to sound, environment, voice, color and emotion, both in a tangible and lit...

The most often forgotten part [of defining progress] is the daily guidance of a team. It’s the leader’s job to continually reflect back to i...

If you’re a communication professional, there’s no doubt that the media landscape is shifting under your feet – some would say it’s turning ...

Inspired by Flickr and the new Google sidebar , I decided to publish selections from my art collection. These are personal works of art; pr...

“To some extent, Google is bringing back the architecture of the mainframe to render Microsoft obsolete. In the future, all computing device...

From my friend Cliff Atkinson , presentation expert and author of Beyond Bullet Points : “Have you ever been so confused by the complexity o...

How do you have a productive conversation with someone who is upset or otherwise emotional? Well, the short answer is: you don’t. But you ca...

Here is an actual exchange of words I heard yesterday. It was so bizarre that it must be shared: “You guys are so paranoid you take a simple...

Do any of these things sound familiar? 1) You do work that your employees should be doing because “It’s easier to do it myself than hand it ...

Many companies have brilliant strategies (some have a lot of them!), but most fail to execute them successfully. Why do brilliant strategies...

My friend Richard Black, Technology Strategist, answers that question eloquently in his email, below, which I share with his permission. I a...