Five dimensions of quality

At XPLANE we measure five dimensions of quality for any customer engagement. The dimensions include the quality of the output as well as the process:

1. Visual look and feel: Is engaging? Does it command and hold attention?


2. Information design: Are information hierarchies clear and distinct? Is it accessible, does it flow logically, and does it make sense?


3. Story: Is the content engaging? Does it answer the question(s) likely to be posed by the reader?


4. Text: Is it easy to read and grammatically correct?


5. Change control: Did we effectively manage changes, versions and alterations throughout the work process?