Someone just posted this anonymously to my blog. If you are a manager, it’s worth your careful thought and consideration. You can bet money this person works for you:“Making something overly complex is more frustrating than anything else I encounter at work. The utter failure of management to effectively communicate what they know with employees, before they need to field a question or issue about it.Instead of trying to simplify a process and help other employees be more productive, management (which often doesn't know what it's really like to do our jobs because they have never done it) likes to create untold permutations of rules and exceptions, leading to confusion when, ultimately, they encounter issues that don't fall within those rules and exceptions. This leads to "the exception that fits the rule".And they never communicate these types of things until long after you needed the information, and it's often in the form of an impersonal email with a cryptic subject line and terse, unclear wording, leading you to question it as well.”
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