20 March 2007

Why you can't dial in to free conference call services

If you have a Cingular/AT&T phone, you may have noticed that you have trouble dialing in to free conference call services. That's because Cingular -- your service provider -- is blocking your calls.

Cingular spokesman Mark Siegel says it's not a consumer freedom issue, it's about economics.

I say it's a good time to switch your services, so Cingular can understand the economics of treating their customers this way.

Read more here.

If you want to get out of your Cingular contract, here are some tips:
- How to get out of a cellular service contract
- Get out of your cell phone contract
- Celltrade: A service that helps you change providers
- How to get out of a cell phone contract

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17 March 2007

What’s next in visual communication?

This article was originally published in Infonomia, a Spanish magazine. Read it in Spanish here.

Two million years ago, the first distinct and recognizably human cultures emerged. These early humans – known as Homo Erectus, or upright man – made and used complex tools, formed societies, migrated over long distances, used fire, and cooked food – and they did all that without words.

These early humans had 80% of the brain capacity of modern humans, and yet they were biologically incapable of speech. They communicated with each other visually, through gestures, observation and mimicry.

It wasn’t until much later – 25,000 years ago – that the first evidence of advanced drawing and painting skills appears, in cave paintings, such as the beautiful and famous examples at Altamira in northern Spain.

Then, 6,000 years ago, writing appears. Paper was invented by an administrator (anyone surprised by that?) about 4,000 years later.

The combination of writing and paper made it possible to share complex information over long distances. For example, explorers could make and share maps, sketches and detailed records of their discoveries.

In 1440 the publishing industry was born when Johannes Gutenberg invented the printing press. For the first time, written works could be mass-produced. Books became cheaply available.

With the printing press, words were much easier to reproduce than images: roughly 100 alphanumeric characters can convey nearly any idea, whereas every visual image must be uniquely created. There were other restrictions as well: words must be carefully set in lines and columns. Occasionally images could be inset to illustrate the text but all had to be carefully positioned according to a grid.

The printing press gave birth to a powerful industry. Monarchies crumbled as the voice of the people, through pamphlets and tracts, could now compete with the voices of priests, kings and queens. The industrial age of publishing reached its peak with the massive, global entertainment industry in the late 20th century.

Today, entertainment giants such as Fox, Viacom, Disney and Sony dominate global culture because they control most of what the world sees and hears. This in turn gives them tremendous influence over what the world thinks and feels. But their days are numbered, and they know it. In the 21st century, and communication has entered a digital age. Publishing power, like computing power, gets cheaper and cheaper all the time. Eventually, both computing and publishing power will be as cheap and plentiful as paper is today.

It started in 1984, when Apple introduced the Macintosh computer and the first graphical user interface (GUI). For the first time, ordinary people could interact with a computer visually: with window, icons, folders, trash bins. People who had never considered themselves “computer people” now had access to a powerful tool for creative endeavors, which allowed them to do things they could never have done before.

Individuals could now become publishers. With very little investment they could design their own business cards, brochures, logos, even magazines. It was called desktop publishing, and professional publishers were horrified.

The world will never be the same, they said. Without professional training, people will abuse this power. And they were right. Bad design proliferated. Badly designed logos, badly designed brochures, badly designed newsletters, badly designed magazines, became the norm, when once they had been the exception.

Publishing involves both the creation and delivery of information. The desktop publishing revolution solved the creation problem, but in 1984, to deliver a magazine you still needed to print it and mail it, and to deliver a video you needed to broadcast it. And those things were expensive.

But in 1991, Tim Berners-Lee invented another revolution in visual communication: the web browser. Today, because of the web browser, you can publish your ideas to the world for the price of an internet connection.

The cost of creating and publishing information is plummeting inexorably towards zero.
The publishing industry has counted on people’s laziness, their willingness to be led, and their willingness to be fed information. This is the same mistake that established authorities have made since the beginning of time.

They fail to realize a critical fact: the ability to play with tools drives literacy, and the more literate people are, the more involved they become.

Children play with paper and pencils in order to learn how to draw and spell. And as people played with their computers they began to develop their visual communication skills. And playing with digital communication tools like the internet drives visual literacy.

Today, we are free once more. Paradoxically, now that everything has been reduced to zeros and ones, our only limit is our imagination. What’s interesting is that we continue to constrain ourselves to the grid, even when it is no longer necessary. The conventions of printing, which once liberated ideas by making them mass-producible, have now become a prison.

So what’s next? Watch the kids. In the 1970s we started playing video games, and although we didn’t know it at the time, we were learning how to interact with digital technologies. We were learning the hand-eye coordination skills we would need to operate the computers of the 1980s.
The toys of today are the tools of tomorrow: blogging, podcasting, photosharing, videoblogging – these are all early indicators. People are making their own movies and publishing their ideas to the world. With every passing year the technology gets cheaper and easier to use.

What we are seeing today on the internet is the emergence of a truly global culture, a culture that communicates visually. People around the world are playing with visual thinking toys, and their visual literacy is slowly rising.

We’re in the process of learning how to communicate visually – we’re witnessing the emergence of a global visual language. I am very happy to be a part of it.

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