How to Save the World: "What are the reasons we use faulty judgement, and use the wrong technology for communications?
* Habit: We tend to use the tools we're most familiar, comfortable, and in the habit of using, even when they're not optimal. It takes some practice to train ourselves to think 'what's the best medium to use for this?' before we start or respond to a communication.
* Personality: Some people (e.g. those who are shy about face-to-face meetings) hide behind e-mail even when it's not the right medium. Sometimes it's up to use, the recipients, not to get drawn into time-wasting e-mail threads, and walk down the hall or pick up the phone and talk it through in real time.
* Physical layout: Having people who need a lot of face-to-face contact in offices far apart just to pay homage to the organization chart can obstruct the use of optimal communication technologies.
* Ignorance: If people don't know communication technologies are available, or if they're hard to learn or remember how to use, or too complicated, they won't be used.
* Unavailability: Some organizations refuse to allow IM, blogs, wikis or free collaboration tools or 'free' tools that need to be downloaded to each PC, for security or centralized management reasons. Obviously, if the tools aren't available, less appropriate tools have to be used."
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