[A basic technique that] employs just two steps:
Step 1. A respect phrase (a statement or a question showing the other party unconditional respect). For example:
- "I hear you. You're frustrated." [respect statement] -or-
- "Why are you angry?" [respect question] -and-
- "I don't want you to be angry. Let's figure this thing out." [outcome statement] -or
- "How can we achieve our goal here and minimize your frustration?" [outcome question]
Robots require only a source of energy and a series of commands to function. They're purely logical. Why are people so much more complicated? The answer can be summed up in one word: Pride."
Keep in touch! Sign up to get updates and occasional emails from me.