24 August 2005

Memo to the boss: Stop complicating everything!

Someone just posted this anonymously to my blog. If you are a manager, it’s worth your careful thought and consideration. You can bet money this person works for you:

“Making something overly complex is more frustrating than anything else I encounter at work. The utter failure of management to effectively communicate what they know with employees, before they need to field a question or issue about it.Instead of trying to simplify a process and help other employees be more productive, management (which often doesn't know what it's really like to do our jobs because they have never done it) likes to create untold permutations of rules and exceptions, leading to confusion when, ultimately, they encounter issues that don't fall within those rules and exceptions. This leads to "the exception that fits the rule".And they never communicate these types of things until long after you needed the information, and it's often in the form of an impersonal email with a cryptic subject line and terse, unclear wording, leading you to question it as well.”

Keep in touch! Sign up to get updates and occasional emails from me.


guy said...

Fantastic image - is it possible to buy usage rights for some internal comms I'm involved in? Wasn't there a store on xplane.com at one time?

dave said...

For a single image such as this, and for use in internal presentations, you can feel free to use it at no charge, providing that you
- Notify me that you are using it at dgray at xplane dot com;
- Give me your name, the company where you will be using it, and the intended use;
- Be sure to credit XPLANE for all usage;
- Do not alter the visual aspect of the work in any way.

Your compliance with the above is much appreciated!

We do have a store at http://www.cafepress.com/xplaneposters

If you want a printed poster of any image, let me know and we can set that up for purchase on our website.