21 August 2005

Five dimensions of quality

At XPLANE we measure five dimensions of quality for any customer engagement. The dimensions include the quality of the output as well as the process:

  1. Visual look and feel: Is engaging? Does it command and hold attention?

  2. Information design: Are information hierarchies clear and distinct? Is it accessible, does it flow logically, and does it make sense?

  3. Story: Is the content engaging? Does it answer the question(s) likely to be posed by the reader?

  4. Text: Is it easy to read and grammatically correct?

  5. Change control: Did we effectively manage changes, versions and alterations throughout the work process?

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